After Sales Service Commitments
1. Warranty Coverage
We provide a comprehensive 2-year warranty for all mechanical equipment. Components failing due to manufacturing defects are replaced free of charge, including labor.
2. Technical Support
Expert engineers are available 24/7. We aim to respond to all technical inquiries regarding operation or troubleshooting within 8 hours.
3. Spare Parts Provision
We maintain a large inventory of high-quality parts available for dispatch within 3 business days, backed by a 6-month quality guarantee.
4. On-site Service
For complex issues, technicians can be dispatched to your location within 15 business days. Warranty-related travel and labor are covered during the coverage period.
Frequently Asked Questions
How long does it take to fully charge the electric forklift?
Our forklifts utilize innovative fast-charging technology that allows the battery to reach a full charge in as little as 1 hour.
What are the cost benefits compared to diesel forklifts?
Lithium battery forklifts can save up to 80% on overall energy costs compared to diesel models and 40% compared to lead-acid alternatives.
Can this forklift operate in cold storage environments?
Yes, the equipment has passed limit tests for temperatures ranging from -20°C to 60°C, ensuring superior performance in refrigerated warehouses.
What is the warranty period for the battery?
We offer an industry-leading 5-year warranty on the battery to ensure long-term reliability and low maintenance costs.
Are there different attachment options available?
Yes, we offer various attachments including paper roll clamps, bale clamps, and cranes, along with options like side shift and solid tires.
Is regular maintenance required for the battery system?
The system is designed to be maintenance-free. There is no need to add distilled water or electrolytes, and it produces zero emissions during use.
IDD Motion
